ORDER & PAYMENT
HOW DO I KNOW MY ORDER IS CONFIRMED?
Once you’ve completed your purchase, we will send you an Order Confirmation email.
Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service via our Contact Us form and we will be able to re-send your confirmation email to you for your reference.
CAN I AMEND MY ORDER?
Unfortunately, we are unable to cancel or amend orders once they have been placed.
You have 14 days to notify us of any issues with your order.
You can return your order once you have received it, please find further details in our Returns information.
HOW CAN I PAY?
We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Amex, Paypal, Shop Pay, Apple Pay, Amazon Pay and Klarna.
Please note that if you select a different currency to shop on the EUR site, and select Paypal as your payment method, Paypal will charge you for the order in EUR, which you will see at Checkout and in your order confirmation.
If you’re paying with Klarna, payment will be taken from your credit or debit card as soon as the order has been placed. If you have ordered a personalised item, the payment will also be taken at the time of ordering.
For further information on Pay Later with Klarna, please click. below. Klarna’s [Pay in 3 instalments] [and] [Pay in 30 days] are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
IS IT SAFE TO BUY ONLINE?
At YULURA, we take online security very seriously. At no point do we store any financial information on our servers. YULURA employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data.
All credit card details are entered on a secure server using Shopify Payments. The transfer of the purchase details from our site to Shopify Payments are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof. Shopify Payments is level 1 (the highest level) PCI DSS compliant.
WHO DO I CONTACT ABOUT MY INVOICE?
If you have any questions about your Invoice, please Contact Us quoting your order number. They will be more than happy to help answer any questions or resolve any problems.
Frequently asked questions
WHAT ARE SHIPPING COSTS AND TIMEFRAMES?
Please see our Shipping page for the most up to date information on delivery options for each region.
RETURNS
WHAT IS YOUR RETURNS PROCESS?
Visit our returns page to make a return or to read our terms & conditions.
WARRANTY AND CARE
HOW TO CARE FOR YOUR JEWELRY
Always store your jewellery pieces individually, preferably in your YULURA soft-lined box or pouch so that they don’t rub together, scratch or tangle. Your gold vermeil and silver jewellery should be kept in a dark, cool and dry place.
All our YULURA sterling silver jewellery is rhodium plated which protects the silver from exposure and helps reduce long-term tarnishing.
You can find further advice on how to care, store and clean your jewellery on our Materials and Care page.
2 YEAR WARRANTY
We offer two-year warranty on all our jewellery. Manufacturing defects like breakage or tarnishing are covered in this time and we're committed to replacing these quickly and at no cost. Contact us if you have any questions about warranty and what is covered.
